FAQs
Find answers to common questions about our hair products, orders, shipping, returns, and more. Get the info you need quickly and easily.
1. What types of hair do you sell?
We specialise in raw human hair bundles, virgin braiding hair, and custom wigs. Our products are carefully sourced to ensure premium quality, longevity, and a natural look.
2. Are your products in stock?
Bundles listed as in stock on the website are available for same-day or next-day delivery or pickup. All other bundles are on order and require a processing time of 10–15 working days before dispatch. Wigs are made to order and take 10–15 working days to process unless otherwise stated.
3. Do you ship internationally?
Yes, we ship worldwide using DHL Express. Delivery timelines may vary depending on your location.
4. Can I get same-day delivery?
Yes — for items that are in stock, we offer same-day or next-day delivery or pickup within Lagos. Kindly confirm availability before placing your order.
5. What is the processing time for wigs?
All wigs are custom made and take 10–15 working days to process, unless stated otherwise in the product description.
6. What is your return policy?
Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless the item is faulty or incorrect. If there is an issue with your order, please contact us within 7 days of delivery.
7. How do I care for my Mohini Hair?
To get the best out of your hair:
- Use sulphate-free shampoo and conditioner
- Avoid excessive heat; use a heat protectant when styling
- Air-dry where possible
- Store in a satin or silk bag when not in use
8. How do I contact customer service?
You can reach us via email at mohinihair@gmail.com. We’re happy to assist with any questions or order updates.